1. Who we are and how to contact us

Welcome to LevelUp ESG® Ltd. ("LevelUp," "we," "us," or "our"). We are registered in England and Wales under company number 14093132 and have our registered office at 128 City Road London, EC1V 2NX United Kingdom. Our main trading address is 128 City Road London, EC1V 2NX United Kingdom.

We are a private limited company.

Contact us

• Email: Impact@levelupesg.co
• Post: LevelUp ESG® Ltd., 128 City Road, London, UK, EC1V 2NX

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

2. There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which explains how we collect, use, and store your personal data.
• Our Cookies Policy, which sets out information about the cookies on our site.

3. We may make changes to these terms

We amend these terms occasionally. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. [These terms were most recently updated on April 15, 2025].

4. We may make changes to our site

We may update and change our site occasionally to reflect changes to our products, users' needs, and business priorities. [We will try to give you reasonable notice of any major changes.]

5. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all people who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

Age Restrictions Our services are intended for users who are at least 16 years old. By using our site, you confirm that you are at least 16 years old. If you are under 16, you may not use our services without the involvement of a parent or guardian.

6. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

7. Our site is available globally

Our site is directed to people residing in any location worldwide. We do not represent that content available on or through our site is appropriate for use or available in all locations. Users are responsible for ensuring that accessing and using our site complies with local laws and regulations.

8. You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly Contact us Impact@levelupesg.co

If you wish to exercise any of the rights set out above, please contact us at Impact@levelupesg.co

9. How you may use material on our site

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

10. No text or data mining, or web scraping

You shall not conduct, facilitate, authorize, or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning, or validation of AI systems or models. This includes using (or permitting, authorizing, or attempting the use of):

• Any "robot," "bot," "spider," "scraper," or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor, or republish any portion of our site or any data, content, information, or services accessed via the same.
• Any automated analytical technique aimed at analyzing text and data in digital form to generate information or develop, train, fine-tune, or validate AI systems or models, which includes but is not limited to patterns, trends, and correlations.

This clause's provisions should be treated as an express reservation of our rights in this regard, including Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning, or validating any AI system or model, or for any other purposes not explicitly set out in our [Website Acceptable Use Policy or Online Terms of Service].

This clause will not apply as far as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our site, its content, and any services provided in relation to the same are available globally. However, we do not represent that content available on or through our site is appropriate for use or available in all locations. Users are responsible for ensuring that accessing and using our site complies with local laws and regulations.

By continuing to access, view, or use our site and any related content and services, you hereby warrant and represent that you comply with local laws and regulations. If you are not in compliance, you must immediately discontinue use of our site and any related content and services.

11. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice

If you wish to link to or make any use of content on our site other than that set out above, please contact us Impact@levelupesg.co

12. Our trademarks are registered

"LevelUp ESG®" is a UK registered trademarks of LevelUp ESG Ltd. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under Rules about linking to our site

13. Uploading content to our site

Whenever you use a feature that allows you to create content directly on our site, upload or share content to our site, or to contact other users of our site, you must comply with our standards.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer due to your warranty breach.

We will consider any content you upload to our site to be non-confidential and not protected by any trademark, patent, or copyright ("non-proprietary"), that is, in the public domain. You own your content, but you are required to grant us and other users of our site a limited license to use, store, copy, distribute, and make it available to others.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with acceptable standards.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact us Impact@levelupesg.co

14. Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us:

• A worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display that content in connection with providing and promoting our services. This license is limited to the purposes of operating, improving, and promoting our platform.
• This license will expire when you delete your content from our site, except where your content has been shared with others who have not deleted it, or where we are required to retain it for legal purposes.

We will never claim ownership of your content, but require these rights to provide our services effectively.

15. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must get professional or specialist advice before taking, or refraining from, any action based on our site's content.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

16. We are not responsible for websites we link to

Where our site may contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

17. We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

18. You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site, or any other equipment or network connected with our site. You must not interfere with, damage, or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In case of such a breach, your right to use our site will cease immediately.

19. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit our liability to you where it would be unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising because of the supply of any products to you.

If you are a business user:

We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

• Use of, or inability to use, our site; or
• Use of, or reliance on any content displayed on our site.

In particular, we will not be liable for:

• Loss of profits, sales, business, or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill, or reputation; or
• Any indirect or consequential loss or damage.

If you are a consumer user:

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. [However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.]

Any limitation of liability in these terms will not apply to the extent prohibited by applicable law, particularly the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977. Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence 
• Fraud or fraudulent misrepresentation 
• Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
• Defective products under the Consumer Protection Act 1987
• Any other liability that cannot be excluded or limited by law.

20. How we may use your personal information 

We will only use your personal information as set out in our Privacy Policy 

21. Data Processing

Where we process personal data on your behalf as a data processor under UK GDPR, our relationship will be governed by our Data Processing Agreement, which forms part of these Terms. Business users requiring us to process personal data on their behalf should request our standard Data Processing Agreement by contacting us atImpact@levelupesg.co.

22. Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of service, their subject matter, and their formation are governed by English law. We both agree that the courts of England and Wales will have exclusive authority, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter, and their formation (including any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive authority of the courts of England and Wales.

Before commencing formal legal proceedings, we encourage users to contact us first atImpact@levelupesg.co to attempt to resolve any disputes informally. We aim to address all concerns within 14 days of receipt.

23. Term and Termination

These Terms remain in effect while you use our site. Either party may terminate these Terms at any time for any reason by ceasing to use our site (in your case) or by terminating or suspending your access to the site (in our case).

We may suspend or terminate your access to our site immediately without notice if:

• You breach these Terms
• We reasonably believe you have engaged in conduct that violates applicable laws or could cause us liability
• We are required to do so by law or by our regulators

All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability."

These enhancements will help ensure your Terms of Service are more comprehensive and compliant with UK regulations while providing better protection for both your company and your users.